Privacy Policy

Effective Date: August 3, 2026

ProQuatics (referred to as “we,” “us,” or “our”) is committed to providing you with a quality service experience while respecting the privacy of your personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out the standards for handling personal information.

Please read this Privacy Policy carefully, as it outlines how we collect, use, disclose, and protect your personal information.

1. Collection of Personal Information

Most pages of our website can be viewed without submitting personal information. However, for specific services, inquiries, or transactions, we may require you to submit personally identifiable information.

1.1 Types of Personal Information Collected:

This may include, but is not limited to:

  • Identity and Contact Data: Your name, email address, phone number, company name, job title, and physical address.
  • Project Information: Details related to commercial projects, tender submissions, or service requests.

1.2 When and How We Collect Information:

We collect personal information when you:

  • Contact us via our website’s contact forms or inquiry tools.
  • Subscribe to newsletters or updates.
  • Engage with our staff via email or telephone.
  • Submit an application for employment.
  • Enter into a contract for construction or service work.

2. Use of Personal Information

We collect personal information for the primary purpose of conducting our business as a commercial pool builder and maintenance provider.

2.1 Primary Uses:

We may use your personal information to:

  • Provide the ProQuatics construction, service, and maintenance offerings to you.
  • Process and respond to your inquiries, requests, or service submissions.
  • Facilitate quoting, tendering, and project management activities.
  • Manage our ongoing relationship with you and notify you about changes to our services.

2.2 Secondary Uses (Marketing):

We may also use your personal information to provide you with information from us and our partners about opportunities, services, or industry developments which we think would be relevant to you.

  • You may opt-out of receiving marketing materials from us by contacting us directly or by using the unsubscribe link provided in our electronic communications.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the course of providing our services or fulfilling legal requirements.

3.1 Third-Party Service Providers:

ProQuatics may share your information with organisations that assist us in providing the services to you. These organisations will receive only the minimum personal information they need to help deliver the ProQuatics service (e.g., subcontractors, IT service providers, legal advisors).

ProQuatics takes reasonable steps to ensure that these third-party organisations are bound by strict confidentiality and privacy obligations in relation to the protection of your personal information.

3.2 Other Disclosures:

We may also disclose your personal information where required or authorised by Australian law or to government agencies for legal and regulatory purposes.

4. Non-Personally Identifiable Information (Website Analytics)

For each visitor to our site, we collect non-personally identifiable information which is used to improve our website experience and marketing efforts. This includes:

  • Pages viewed while browsing the site.
  • Page access times and duration of visit.
  • Referring website address (the site you came from).
  • Browser type and operating system.

This collected information is used solely internally for the purpose of gauging visitor traffic, understanding user trends, and delivering personalised content to you while you are at the site.

4.1 Cookies and Third-Party Advertising:

ProQuatics may make use of cookies and other tracking technologies to enhance user experience and facilitate targeted advertising. These cookies allow us to display advertisements to you on sites across the Google display network and other third-party networks after you leave our site.

You can typically adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, parts of our website may not function properly if you disable cookies.

5. Accessing and Correcting Your Personal Information

Under the Privacy Act, you have a right to access your personal information held by ProQuatics, subject to exceptions allowed by law (e.g., where granting access would unreasonably impact the privacy of others).

5.1 Requesting Access or Correction:

If you would like to access or request the correction of any personal information we hold about you, please contact us using the details provided below.

For security reasons, you may be required to put your request in writing. ProQuatics reserves the right to charge a reasonable fee for searching for, and providing access to, your information on a per-request basis.

5.2 Accuracy:

We take reasonable steps to ensure that the personal information we collect and hold is accurate, complete, and up-to-date. If you believe any information we hold is incorrect, please contact us immediately so we can promptly correct it.

6. Security of Personal Information

ProQuatics takes reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards.

7. Contact Us

We welcome your comments and questions regarding this Privacy Policy. If you have any questions about this policy, or if you believe we have breached the Australian Privacy Principles, please contact us:

The Privacy Officer

ProQuatics

83 East Derrimut Crescent, Derrimut VIC 3026

Email: info@proquatics.com

Phone: (03) 8353 2730

We will acknowledge your complaint in writing and endeavour to resolve it within a reasonable period.